Privacy Policy

Effective Date: April 4, 2026

Purpose of this Notice

This Privacy Policy explains how TriArc Living, LLC and its affiliates ("TriArc Living") collect, use, and protect your personal information. Please read it carefully — it describes how we handle information you provide through this website and related services.

This Privacy Policy covers information practices at triarcliving.com and any subdomains thereof (collectively, the "Sites"). TriArc Living reserves the right to modify this Privacy Policy at any time. Your continued use of the Sites following any posted changes constitutes your acceptance of the revised policy.

Information We Collect

We may collect the following categories of personal information when you use our Sites, submit applications, or communicate with us:

  • Identifiers — name, postal address, email address, IP address, account name, driver's license number, and similar identifiers.
  • Personal and financial information — date of birth, phone number, employment history, income, assets, credit score, credit history, and bank or payment account information collected in connection with rental applications.
  • Commercial information — records of products or services purchased, considered, or obtained through the Sites.
  • Internet and network activity — browsing history, search history, and information about your interactions with the Sites.
  • Employment candidacy information — contact information, résumé, and salary information submitted in connection with job applications.

When you visit the Sites, we also collect technical and usage information that does not personally identify you, including your internet service provider, browser type, device type, date and time of access, and how you navigate through the Sites.

Use of Personal Information

We may use your personal information to:

  • Respond to inquiries, applications, and service requests
  • Process rental applications and lease transactions
  • Send operational communications related to your tenancy or community
  • Send promotional communications (you may opt out at any time via the unsubscribe link in any marketing email)
  • Improve and personalize the Sites and our services
  • Conduct internal market research and analytics
  • Comply with legal obligations or government requests
  • Manage our ongoing relationship with residents and prospective residents

Current residents who opt out of marketing emails will continue to receive operational communications related to their lease, apartment, and community.

Sharing Personal Information

We do not sell your personal information to third parties or share it for third-party marketing purposes, except as described below.

We may share personal information:

  • With TriArc Real Estate Partners and affiliated TriArc entities to better serve your needs
  • With service providers (such as leasing platforms, payment processors, maintenance systems, and email campaign providers) who are permitted to use the information only to provide services to us and to you
  • With optional service providers that may be of interest to residents, such as renters insurance providers
  • As required by law, legal proceeding, or to protect our legal rights
  • In connection with a merger, acquisition, sale, or other transfer of our business

SMS opt-ins provided by residents are used solely for direct communications between the resident and TriArc Living. Opting in to SMS communications does not constitute consent to receive communications from any third-party provider.

Platform Disclosures

AppFolio — We use AppFolio as our property management platform to store and process personal information provided by prospective and current residents. appfolio.com/privacy-policy

ActiveCampaign — We use ActiveCampaign for email communications and marketing automation. activecampaign.com/legal/privacy-policy

Google Analytics — We use Google Analytics to understand how visitors use our Sites. This data is anonymized and does not directly identify you. Google Analytics Opt-out Browser Add-on

Cookies

We use cookies to personalize your experience, recognize returning visitors, and understand how visitors navigate our Sites. Most browsers accept cookies by default; you may adjust your browser settings to decline cookies, though doing so may limit certain Site features.

We and our service providers may use retargeting cookies (including Google and Facebook) to serve relevant advertisements. You may opt out through the privacy settings on those platforms.

Data Retention

CategoryRetention Period
Personal identifiersUp to 4 years
Financial informationUp to 2 years
Commercial and leasing informationUp to 5 years
Internet and network activityUp to 1 year
Employment and candidacy informationUp to 2 years

We reserve the right to delete personal information at any time, subject to applicable legal requirements.

Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Access — request the specific personal information we hold about you and how it is used
  • Correction — request that we correct inaccurate personal information
  • Deletion — request that we delete your personal information, subject to certain legal exceptions
  • Opt out of sale — we do not sell your personal information; if this changes, we will update this policy
  • Equal service — exercising any of these rights will not result in discriminatory treatment

You may submit requests up to two times per twelve-month period at no charge. To exercise these rights, contact us at:

TriArc Living, LLC

1235 North Loop West, Suite 1100 · Houston, TX 77008

info@triarcrep.com · 281-836-4464

We may require identity verification before processing your request.

Confidentiality and Security

We treat personal information as confidential and restrict access to employees who need it to serve you. We maintain reasonable physical, electronic, and procedural safeguards to protect your information. No transmission over the internet can be guaranteed completely secure.

Third-Party Websites

This Privacy Policy does not govern third-party websites linked from our Sites. The inclusion of any link does not constitute an endorsement of that site.

Children's Data

Our Sites are not directed at children. We do not knowingly collect personal information from anyone under the age of 16. If we discover such information has been collected, we will promptly delete it.

Fair Housing Statement

TriArc Living is committed to equal housing opportunity. We do not discriminate on the basis of race, color, national origin, religion, sex, familial status, disability, or any other class protected by federal, state, or local law. All of our communities are available on an equal opportunity basis, and we treat every resident with respect.

Contact Us

For questions about this Privacy Policy:

TriArc Living, LLC

1235 North Loop West, Suite 1100 · Houston, TX 77008

info@triarcrep.com · 281-836-4464